REFUND AND CANCELLATION

REFUND AND CANCELLATION

Refund Policy

Our biggest collateral is the faith of our clients in our 24*7 unique and customer centric services. We ethically strive to win customer satisfaction. Our customer satisfaction guarantee applies to the quality of every activity that we undertake here at Cropup Tech. We are liable to offer you world class service within a given time frame with consistency.

We value your feedback and your concern with regard to your order and it would help us serve you better; hence we have a refund policy. If case you are dissatisfied with the completed order, please contact our 24 * 7 customer support with your concern as your first option. Our customer support should be able to address your concerns and come to a solution to satisfy your expectations. We will provide the best possible solution and address all your concerns and issues. If you are still dissatisfied after contacting our customer support team, you may apply for a refund. Certain guidelines to be followed are:

  1. We would not be liable to refund in circumstances where we miss the submission deadline due to a customer`s failure to submit necessary material on time.
  2. When a customer makes a claim for poor quality of an order, not a problem, they can provide specific examples with regard to any quality issues, we will take care of it.
  3. Due to the nature of our certain products like software and their extension products, no refunds are available once you have downloaded the software. If for any reason you find that the extension is not suitable, please contact us, and we will work with you to find the best solution.

In case you are still not satisfied, please contact our 24 * 7 customer support with your Order No. and ask for a cancellation of your order. The details would be sent to you via email. However please note it would not be possible to cancel your order if we have completed 50% of your work.

We do not issue any refunds if we fail a deadline due to delays in submission of necessary materials and content from the customers end. Please make sure to submit all necessary materials as soon as possible. For domain names purchases no refund will be allowed in any case.

We offer 30 days money back guarantee for all our hosting services.

We offer 7 -day money back guarantee for all of our themes/plugins. You can get a full refund if you are not satisfied with our themes/plugins during 7 days after your purchase. You can use our customer service system to request refund. All refund requests after 7 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services.


In what case refund policy is applied?

Our ultimate target is to make you enjoy the perfect satisfaction of our products and services. However, if you are not satisfied with our products, you can get a full refund during 7 days after your purchase. That means refund policy is applied for any purchased item cases. Stating reason is not compulsory, but we would highly appreciate you letting us know so that we could make improvement.

For installation and customization services, we do not provide money back guarantee as it covers the cost of our developer’s time which is not recoverable.


Cancellation Policy

Cropup Tech believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the execution process has started basis the order.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for product/s/service/s that the Cropup Tech marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day, New Year, Christmas, Holi, Republic Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • Cropup Tech does not accept cancellation requests unless the customer establishes that the quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.
  • In case you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.