Our biggest collateral is the faith of our clients in our 24*7 unique and customer centric services. We ethically strive to win customer satisfaction. Our customer satisfaction guarantee applies to the quality of every activity that we undertake here at Cropup Tech. We are liable to offer you world class service within a given time frame with consistency.
We value your feedback and your concern with regard to your order and it would help us serve you better; hence we have a refund policy. If case you are dissatisfied with the completed order, please contact our 24 * 7 customer support with your concern as your first option. Our customer support should be able to address your concerns and come to a solution to satisfy your expectations. We will provide the best possible solution and address all your concerns and issues. If you are still dissatisfied after contacting our customer support team, you may apply for a refund. Certain guidelines to be followed are:
In case you are still not satisfied, please contact our 24 * 7 customer support with your Order No. and ask for a cancellation of your order. The details would be sent to you via email. However please note it would not be possible to cancel your order if we have completed 50% of your work.
We do not issue any refunds if we fail a deadline due to delays in submission of necessary materials and content from the customers end. Please make sure to submit all necessary materials as soon as possible. For domain names purchases no refund will be allowed in any case.
We offer 30 days money back guarantee for all our hosting services.
We offer 7 -day money back guarantee for all of our themes/plugins. You can get a full refund if you are not satisfied with our themes/plugins during 7 days after your purchase. You can use our customer service system to request refund. All refund requests after 7 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services.
In what case refund policy is applied?
Our ultimate target is to make you enjoy the perfect satisfaction of our products and services. However, if you are not satisfied with our products, you can get a full refund during 7 days after your purchase. That means refund policy is applied for any purchased item cases. Stating reason is not compulsory, but we would highly appreciate you letting us know so that we could make improvement.
For installation and customization services, we do not provide money back guarantee as it covers the cost of our developer’s time which is not recoverable.
Cropup Tech believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy: